Best Practice Maps™
ITIL® Software Release Management Process Maps and training
TMITIL01 and TMITIL02

Best Practice Maps™ for ITIL® Software Release Management
The ITIL Best Practice Maps for Software Release Management are a great way to help jumpstart your ITIL® projects. Harvard Computing Group offers this package of ITIL Software Release Management TaskMaps® that covers all aspects of these important processes. The Best Practice Maps are designed for you to use in either of two ways:

1. To provide a starting point in the implementation of ITIL compatible Software Release Management based on Best Practices
2. To deploy and modify these Best Practice Maps for internal organization deployment.

The package includes:
A complete set of linked TaskMaps ready to use ITIL processes for the entire Software Release management process including:
Release Planning, Release Building, User Acceptance Process, Release Readiness Review, Training of Support and Administrative Staff, Release Deployment and Deployment Review.

An electronic copy of the Microsoft Word Software Release Management best practices document that was used to create the TaskMap.

Fully hyperlinked TaskMaps to allow web publishing of the ITIL processes.

Each process map codifies the Best Practices outlined in the Microsoft Operation Foundation - ITIL Extension documentation. All tasks, activities, decision paths and options have been interpreted from this well-accepted ITIL approach. In addition, all processes are linked together to provide a cohesive method to apply Incident Management and Resolution to your existing organization. All maps include: Tasks, Responsible Roles, Supporting Roles, links to resources and ITIL guidelines, optional paths to support the ITIL standard and more.

Each package includes:

1. The ITIL Software Release Management Best Practice Maps which contain:

• ITIL software release dashboard: providing a high level view of each major process. Includes hyperlinks to each of the following processes:
• Release Planning Process: All aspects of an ITIL compliant environment including: scoping, release definition and prioritization, planning and determining release resources, identifying training and change management needs and documenting the release plan. (Includes links to release change planning sub-process)
• Release Building Process: All relevant tasks for effective release building including: selecting the mechanism, designing and building package, testing and review through deployment
• User Acceptance Testing: ITIL guided process that includes optional paths to include none, small or large scale piloting of the application to ensure that your roll out goes smoothly
• Release Preparation: Every task for release preparation is included here, including: assembling resources, communications plan for release to users, training sub process for supporting staff, scheduling support for the deployment and completing a readiness review
• Release deployment: Training of end users, deployment of release, and full review of success factors and changes in 2 connected processes. Can be easily modified to meet your requirements

The Best Practice TaskMap is available in both Visio 2002 and Visio 2003 format. In order to edit or modify the maps, a copy of TaskMap is required. In addition, if you wish to distribute modified versions of your ITIL TaskMaps within your organization, please refer to the organization license (TMITIL04) below. (Consultants wishing to distribute ITIL maps to their clients should contact Harvard Computing Group at 978-800-4590 option 7 or sales@harvardcomputing.com.)

2. An online training session to review the ITIL Best Practice Map details for your staff

3. Up to 3 hours of consulting support for your team to customize the ITIL Best Practice Map to your specific needs.*

4. The Microsoft Operations Framework ITIL Extensions reference documentation.

*Included only with the organization license TMITIL02

Two pricing options are available:

Individual license (for use by a single employee or consultant only; does NOT include the right to distribute or deploy these maps inside or outside license holder’s organization) TMITIL01 $99

Organization license (for unlimited internal use with modification rights) TMITIL02 $2,000

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